• If your TRIOS scanner uses the 3Shape Unite platform:

    1. Open the Unite Store: Click on the More menu (three horizontal lines) in the top menu bar and select Store.

    2. Filter by Labs: Click on the Labs tab on the left sidebar to filter out other third-party applications.

    3. Search for the Lab: Enter Infinity Dental Laboratory, Adamstown, or 2289 into the search bar.

    4. Send a Connection Request: Click on the specific laboratory from the search results and select Connect.

    5. Await Approval: The laboratory will receive a notification in their inbox to approve your clinic. Once approved, Infinity Dental Laboratory will automatically appear in your scanner's order dropdown menu.

  • Using the 3Shape Communicate Web Portal

    If you are running an older software version or prefer managing connections via a web browser:

    1. Log In: Open a browser window and log into the 3Shape Communicate Portal using your clinic's registered 3Shape Account credentials.

    2. Navigate to Connections: Click on the Connections tab located at the top of the webpage.

    3. Add a Connection: Click the Add Connection button.

    4. Search and Request: Choose Search for Labs, enter Infinity Dental Laboratory’s email address (brett@infinitydental.com.au) or business name, and click Find.

    5. Connect: Click Connect next to Infinity Dental laboratory name to issue a partnership request.

    Refreshing Your Software

    1. Open Partners: Log into your Medit Link desktop application and click on the Partners icon on the left-hand sidebar menu.

    2. Search Labs: Click on the Search for Partners tab at the top of the screen.

    3. Filter and Locate: Type Infinity Dental Laboratory, Adamstown, or 2289 into the search bar.

    4. Request Partnership: Click on Infinity Dental Laboratory’s profile from the search results, and then click the Request Partnership button.

    5. Set Terms: If prompted, choose your contract terms (usually the default "Contract" or "Partnership") and click Confirm to send the request.

    1. Log In: Go to the Medit Link Web Portalin your web browser and sign in with your clinic's administrator credentials.

    2. Navigate to Partners: Click on Partnersin the left menu layout.

    3. Find the Lab: Use the Search for Partners function to look up Infinity Dental Laboratory or our registered Medit Link email address (info@infinitydental.com.au)

    4. Send Request: Open their business card profile and select Request Partnership.

    1. The most common way to link accounts yourself is through the online portal:

      1. Log In: Open a web browser on any computer and sign into the MyiTero Portal using your clinic's primary login credentials.

      2. Open Settings: From the home dashboard, click on the Settings button (gear icon) and select Practice Settings.

      3. Go to My Labs: Click on the My Labs tab to display a list of all current lab partnerships linked to your clinic.

      4. Add Lab: Click the Add Lab button at the top of the interface.

      5. Search: Enter Infinity Dental Laboratory or a partial name of the laboratory in the search window and hit enter. The directory will generate a list of matches located within your country.

      6. Connect: Locate Infinity Dental Laboratory from the search yields and click the Connect button. Confirm the addition by selecting Yes.

    1. If a lab does not appear in your portal search, you can request an Align Tech integration agent manually create the link:

      • Gather Lab Details: Company Name Infinity Dental Laboratory, iTero Customer ID / Serial Number, and account email address - info@infinitydental.com.au

      • Contact Support: Call iTero Customer Support (Option 2) or email your local support region (such as iterosupportanz@aligntech.com for ANZ users).

      • Submit Information: Provide the technical specialist with your scanner's serial number alongside the Infinity Dental Laboratory’s account information to bind them together.

      Finalising the Sync

      • Processing time: Once you submit the web request or support handles the link, the status will show as Pending. It generally takes 2 to 24 hours for systems to register the pairing.

      • Scanner Visibility: Restart your iTero physical scanner unit to pull down the newly updated configurations. The lab will instantly populate under the "Ship To" dropdown option on your standard RX order forms.

    1. Use this workflow to add your preferred labs directly into the unified cloud architecture:

      1. Log In: Open a desktop web browser and sign into your dashboard at DS Core using your corporate clinic account.

      2. Open Practice Settings: Click on your User Profile menu (the circle containing your initials) in the top-right corner, then select Practice.

      3. Navigate to Labs: Click on the Preferred Labs option located in the sub-menu layout.

      4. Search and Bind: Click the blue Add Preferred Lab button. Type Infinity Dental Laboratory or our specific account email address (brett@infinitydental.com.au) into the directory search field.

      5. Confirm Connection: Select Add Lab from the results and verify the addition in the confirmation pop-up window. The connection will instantly change to Active.

  • If your physical cart scanner is still running an offline version of Connect Software (v5.x or older) and hasn't been migrated to DS Core yet:

    1. Access Portal: Open a browser and navigate directly to the legacy Sirona Connect Website.

    2. Navigate Profile: Click on My Account on the main navigation panel and select My Favourite Laboratories.

    3. Search Location: Select Search Lab or New Search.

    4. Filter by Postal Code: You must input Infinity Dental Laboratory’s exact Zip/Postal Code 2289 into the search criterion field and click Start Search (the database requires a location metric to populate results).

    5. Add to Favorites: Locate Infinity Dental Laboratory on the results index and click the Plus (+) icon in the action column to link us to your local scanner registry.

      Accessing the Lab on Your Scanner

      • System Refresh: Go back to your physical intraoral scanner. When you advance to the final Connect / Submit phase of a patient case file, click your login button.

      • Dropdown Selection: The newly assigned Infinity Dental Laboratory will instantly display inside your Recipient / Preferred Lab drop-down menu on the digital prescription chart.

  • If your Primescan is updated and linked to Dentsply Sirona's cloud infrastructure:

    1. Log In: Open a web browser on any office computer and sign into your dashboard at DS Core.

    2. Access Account Settings: Click on your Practice Account profile icon in the top-right corner of the window.

    3. Navigate to Settings: Select Practice from the dropdown menu choices.

    4. Open Preferred Labs: Click on the Preferred Labs sub-section on the settings screen.

    5. Search Directory: Click the blue Add Preferred Lab button. Type Infinity Dental Laboratory or our registered email address brett@infinitydental.com.au into the search field.

    6. Bind the Connection: Click Add Lab on the correct results entry and confirm your selection in the pop-up window. The connection registers instantly.

    1. If your cart system is still isolated or running older Connect Software (v5.x) versions:

      1. Log In Portal: Access a standard internet browser and go to the official Sirona Connect Website.

      2. Open Laboratory Menu: Click on My Account on the main system ribbon and choose My Favourite Laboratories.

      3. Filter and Search: Click Search Lab. You must enter Infinity Dental Laboratory exact Zip/Postal Code 2289 to locate local facilities.

      4. Link to Scanner: Click the Plus (+) icon immediately next to  Infinity Dental Laboratory’s business listing to add them to your practice Favorites.

      Sending Your First Case

      • Syncing the Unit: Return to your physical Primescan cart or laptop setup. Advance through your active patient scan to the final Connect or Transmit step.

      • Selecting the Recipient: Ensure your user profile is logged in. The freshly linked lab will populate inside the Recipient / Preferred Lab dropdown selector menu on your digital order sheet.

  • Use this workflow to add your preferred labs directly into the unified cloud architecture:

    1. Log In: Open a desktop web browser and sign into your dashboard at DS Core using your corporate clinic account.

    2. Open Practice Settings: Click on your User Profile menu (the circle containing your initials) in the top-right corner, then select Practice.

    3. Navigate to Labs: Click on the Preferred Labs option located in the sub-menu layout.

    4. Search and Bind: Click the blue Add Preferred Lab button. Type Infinity Dental Laboratory or our specific account email address (brett@infinitydental.com.au) into the directory search field.

    5. Confirm Connection: Select Add Lab from the results and verify the addition in the confirmation pop-up window. The connection will instantly change to Active.

    1. You can establish a partner link natively from the physical scanner interface:

      1. Launch ScanFlow: Open your active DEXIS IS ScanFlow acquisition software program.

      2. Access Cloud Link: Click on the Connect icon or the dedicated lab ordering tool located within the user interface.

      3. Open Partners Toolbar: Look at the top menu strip and click on the Partners icon (represented by a two-person silhouette symbol).

      4. Send Invitation: Click the Invite a partner button.

      5. Enter Laboratory Email: In the designated text field, type the exact registered email address info@infinitydental.com.au

      6. Submit: Click Send to dispatch the partnership link request.

  • If you prefer configuring your account through a standard web browser:

    1. Log In: Navigate to your online DEXIS IS Connect Cloud clinic dashboard.

    2. Locate My Partners: Select the Quick Connect or My Partner tab layout located on the navigation panels.

    3. Search or Invite: Click the Invite Partner asset tool, enter Infinity Dental Laboratory's corporate email info@infinitydental.com.au or lookup our business profile name, and submit the connection request.

    Activating the Connection

    • Lab Acceptance: Infinity Dental Laboratory will receive a notification on their DEXIS IS Connect Cloud for Labs platform. Once they click Accept, their connection status instantly changes to Active.

    • Placing the Order: Our lab will now permanently appear within your dropdown prescription options. You will also be able to receive real-time live status updates from them directly on your scanner's Patient History screen as they manufacture the case.

    1. You can manage and search the global laboratory network directly from any web browser:

      1. Log In: Open a desktop browser window and sign into the online platform using your practice's credentials.

      2. Navigate to Connections: Click on the Connections or Labs tab located on your primary dashboard navigation panel.

      3. Initiate Search: Click the Add or Search button

      4. Locate the Lab: Type Infinity Dental Laboratory, Adamstown, or registered email address info@infinitydental.com.au into the search field.

      5. Send Request: Select the correct lab from the search yields and click Connect or Request Connection.

    1. If you have already finished scanning a patient and are ready to send the case file:

      1. Review the Case: Navigate to the case Overview tab at the top of your scanner screen.

      2. Open Transmission Menu: Click Send to bring up your laboratory delivery parameters.

      3. Add New Partner: If Infinity Dental Laboratory isn't visible, click the Add Lab button located right inside the sending prompt.

      4. Search and Invite: Enter Infinity Dental Laboratory business details in the quick-search bar and click Invite.

       

  • If your scanner uses an underlying 3Shape platform or you are trying to bridge a 3Shape Communicate lab account into AXS

    1. Go to My Profile within your Straumann AXS account and select Connectivity.

    2. Find the 3Shape Communicate sub-section and click Connect.

    3. Enter your 3Shape account credentials in the pop-up window to permanently link the two directories together.

    Finalizing the Partnership

    • Approval Requirement: The connection status will remain pending until Infinity Dental Laboratory logs into our corresponding Straumann AXS for Labs platform and accepts your connection request.

    • Dispatching Cases: Once approved, refresh your page. The lab will instantly populate under the "Send to" dropdown window every time you create a new case order form.

    1. Log In: Open an internet browser and log into your dashboard on the official CS Connect Portal (help.csdentalconnect.com).

    2. Open Partners Settings: Locate the primary upper toolbar and click on the Partners icon (represented by a two-person silhouette or connection symbol).

    3. Add a Partner: A pop-up menu will manifest. Click on the Add Partner button.

    4. Enter Lab Details: Type the exact, registered email address info@infinitydental.com.au into the text field.

    5. Send Request: Leave the message notes on default or write a brief greeting, then click Send.

  • If you have just finished scanning a patient and realize the lab is missing from your list, you can invite them mid-workflow:

    1. Send to Cloud: Export your finished 3D model mesh from your local scanner window by clicking Send to CS Connect.

    2. Locate Dropdown: When the web-based case submission window loads, locate the Laboratory dropdown menu selection box.

    3. Invite New Lab: Click the link labelled Create a new partner directly adjacent to the lab picker tool.

    4. Input Email: Enter Infinity Dental Laboratory’s email address info@infinitydental.com.au and submit.

    Dispatching Your First Case

    • Lab Acceptance: The connection will remain in a Pending status until the lab logs into their own profile and accepts the invitation.

    • Selecting the Recipient: Once approved, the business will instantly shift to your Active Partners list. Infinity Dental Laboratory will now permanently appear within your dropdown prescription options on your physical scanner cart when submitting future digital impressions.

    1. Access Connections: Open your main Shining 3D DentalLauncher or IntraoralScan software interface on your scanning workstation.

    2. Open User Panel: Click on the User profile icon located in the far top-right corner of the window layout.

    3. Navigate to Partners: Select the Connections tab from the side navigation panel options.

    4. Create a Request: Click the + New button to open the "Add Connections" search window.

    5. Search and Invite: Type Infinity Dental Laboratory’s official registered email address brett@infinitydental.com.au or full corporate name into the search bar, then click the Checkmark / Search button.

    6. Submit: Click the checkmark icon next to Infinity Dental Laboratory from the search yields to dispatch your partnership proposal.

  • If you prefer handling administrative profile adjustments via a standard desktop browser:

    1. Log In: Open a browser window and sign into the official SHINING 3D Dental Cloud Portal.

    2. Access Menu: Click on the Connections tab positioned on the left-hand primary dashboard ribbon.

    3. Search the Registry: Select the New button in the upper-right area, input Infinity Dental Laboratory or system identifier, and execute the Search function.

    4. Confirm Association: Highlight the correct lab entry on the network registry index and click Confirm to issue the link request.

    Finalising the Network Link

    • Acceptance Awaited: Once you click send, the laboratory's connection status will show as "To be confirmed" or "Acceptance awaited".

    • Ready to Send: The laboratory must log into their corresponding Shining 3D Dental Cloud for Labs interface to approve your pending application.

    • Selecting the Target: Once approved, the status flips to Active. Infinity Dental Laboratory will automatically populate as a selectable destination inside your "Targets" / Sending dropdown menu options every time you finish scanning a patient case.

  • 1. Open dentalshare Options

    You must access your account configuration profile directly from your local database screen:

    • Open your exocad DentalDB or ChairsideCAD home dashboard.

    • Click on the dentalshare button (represented by an arrow pointing into a cloud icon) located in the lower toolbar or main settings ribbon.

    • Select the dentalshare options sub-menu to load your connection dashboard.

    2. Search for the New Lab

    You can search the global exocad provider network directly through your software interface:

    • Click on the Find a partner or Manage connections tab.

    • Type Infinity Dental Laboratory official exocad username or their registered email address info@infinitydental.com.au into the directory search field.

    • Click the Search button to query the network registry.

    3. Request a Connection

    Once you locate Infinity Dental Laboratory, you must issue a secure pairing request:

    • Highlight Infinity Dental Laboratory name from the search yields.

    • Click the Connect or Add Partner action button.

    • Note: You can check the box to enable automatic data download if you want to automatically receive design preview files back from the lab.

    4. Refresh Your Software Registry

    After Infinity Dental Laboratory approves your link, you must update your local database to display their entry:

    • Return to your DentalDB configuration window.

    • Click the dentalshare cloud button again and select Refresh / Sync.

    • Click on the Actions dropdown menu next to the "Laboratory" field on your main prescription chart. Infinity Dental Laboratory will now permanently populate as a selectable transmission destination.

  • The primary administrative pathway to invite laboratories to your scanner directory is online:

    1. Log In: Open a desktop web browser and sign into your account dashboard at Dental 3D Cloud Portal (osseogroup.com.au).

    2. Open Connections: Click on the Connections tab located on the left-hand navigation panel layout.

    3. Initiate Search: Click the New button situated on the right-hand corner of the screen to open the query window.

    4. Locate the Lab: Type Infinity Dental Laboratory or our registered system email address info@infinitydental.com.au into the search field and click the database search button.

    5. Send Request: Highlight Infinity Dental Laboratory entry from the generated dropdown results list and click Submit.

  • Once the request has been submitted or approved, you must force your scanner to pull down the newly updated configurations from the cloud:

    1. Open Settings: Log in to your scanner software as an ADMIN user, then tap the Gear icon to view system menus.

    2. Access Export Parameters: Select the Export sub-menu option.

    3. Validate Account: Ensure your DWOS Connect registration credentials are correct and tap the Antenna icon to test your cloud pipeline link.

    4. Refresh the Registry: Locate the Preferred Laboratories field block and tap the Refresh icon (circular arrow).

    5. Save Changes: Once Infinity Dental Laboratory surfaces in the loaded data block list, tap the Save icon (floppy disk symbol) to permanently cache them to your lab slip options.

    Finalising Case Transmissions

    • Lab Invitation: If Infinity Dental Laboratory cannot be found in the directory database, they will need to register an account first on the network cloud portal before your software can locate them.

    • Prescription Selection: Once the connection status registers as active, the laboratory will instantly populate within your Lab Slip / Preferred Lab dropdown picker tools whenever you complete a scanning workflow.